Terms and Conditions of Use
csk77 Platform

In this Agreement, the following words and expressions carry the meanings stated:

• "Platform" refers to the csk77 website and all related services, including games, payment systems and customer support.
• "Account" refers to a user account officially registered through the csk77 platform registration process.
• "Balance" refers to the total funds in a user's account that can be used for betting activity or withdrawal.
• "Bonus" refers to any additional funds, free credits or promotional benefits granted by the platform to users.
• "Wagering Requirement" means the minimum number of times a bonus must be wagered before a withdrawal is permitted.
• "Games" covers all products available on the platform including slots, live casino, sports, baccarat, blackjack, roulette, sic bo and others.

csk77 account registration is open to individuals who meet all of the following requirements:

• At least 21 years old on the date of registration.
• Hold a valid identity card (MyKad) or valid identity document.
• Not legally prohibited from participating in gambling activities in their jurisdiction of residence.
• Registering in their own name and not on behalf of a third party.

Each individual is only permitted to hold one (1) active account. Registering multiple accounts using the same name, mobile phone number, email address or payment details is prohibited and may result in all such accounts being terminated and balances forfeited.

Users are responsible for ensuring all information provided during registration is accurate and current. csk77 reserves the right to request identity verification at any time as part of its Know Your Customer (KYC) procedures.

csk77 offers a range of convenient and secure payment methods for Malaysian players. All transactions are subject to the minimum limits set.

Withdrawals can only be made to an account or wallet registered in the same user's name. csk77 does not allow withdrawals to third-party accounts. If there is a delay of more than 45 minutes, users may contact our 24/7 customer support for assistance.

Deposited funds must be wagered at least once before a withdrawal is permitted, to ensure the platform is not used solely as a funds transfer facility.

csk77 offers various promotions to members, including a welcome bonus for new users. All bonuses are subject to the wagering conditions specified.

Welcome Bonus: New users are eligible for a 120% bonus on their first deposit, up to a maximum of RM1,500. This bonus is subject to a wagering requirement of 15 times the bonus amount received before any withdrawal can be made from the account.

General conditions that apply to all bonuses and promotions:

• Each promotion has its own validity period. Expired bonuses cannot be used.
• Bonuses cannot be transferred between accounts and have no direct cash value until the wagering requirement is met.
• If the wagering requirement is not met within the specified period, the bonus and any related winnings will be recalculated.
• csk77 reserves the right to cancel any bonus if there is evidence of fraud or promotion abuse.
• Only one active promotion is allowed at a time unless stated otherwise.

The csk77 platform offers various game categories including online slots, live casino, sports betting, and table games such as blackjack, baccarat, roulette and sic bo. Each game has its own rules displayed within the game interface.

Users agree to:

• Play in accordance with the specific rules of each game set by the software developer and the platform.
• Not use any third-party software, bots, automated scripts or techniques designed to gain an unfair advantage.
• Accept the game system's results as final. Any dispute regarding a game outcome must be submitted to the customer support team within 24 hours.
• Acknowledge that jackpot winnings are subject to technical verification before payment is processed.

csk77 uses a certified random number generator (RNG) to ensure the fairness of all games. The RTP value of each game may vary and this information is provided by the respective game developers.

Users of the csk77 platform are fully responsible for the following:

• Keeping login information, passwords and account details confidential. csk77 will not be held responsible for losses resulting from the disclosure of account information to other parties.
• Ensuring that use of the platform is within their personal financial means.
• Complying with all laws and regulations applicable in their jurisdiction of residence regarding online gambling.
• Updating personal information in the account when there are changes, including mobile phone number and email address.
• Reporting any suspicious activity or transactions to the csk77 customer support team promptly.

Misuse of the platform, attempted fraud, or activities that violate these terms may result in actions including account suspension or termination, as well as forfeiture of the account balance.

Users may close their account at any time by contacting csk77 customer support. Before closure, all wagering requirements tied to active bonuses must be completed, or those bonuses will be forfeited.

csk77 reserves the right to suspend or terminate an account without prior notice for the following reasons:

• Violation of any condition in this Agreement.
• Evidence of fraud, money laundering, or criminal activity.
• Registration of multiple accounts by the same individual.
• Confirmation that the user is under 21 years of age.
• Actions that disrupt the normal operation of the platform or the experience of other users.

The csk77 platform and its parent company, directors, employees, and agents shall not be liable for:

• Any financial losses incurred as a result of betting activity on the platform.
• Technical disruptions, server outages, or internet connection failures that affect a gaming session.
• Indirect, consequential, or punitive losses arising from the use of the platform.
• Damage to a user's device caused by the use of this platform.

In cases where a technical error affects a game result, csk77 reserves the right to void or adjust the relevant transaction once an internal investigation has been completed.

csk77 is committed to promoting responsible gambling. We recognise that excessive gambling can have a negative impact on individuals and their families.

As a user, you are responsible for:

• Setting daily or weekly spending limits that are appropriate for your financial situation.
• Not treating gambling as a primary source of income or a way to resolve financial problems.
• Contacting us if you feel that your self-control over gambling is beginning to be affected.

csk77 offers self-management tools to users who need them, including deposit limit options and a self-exclusion facility. Users who require self-exclusion may contact our customer support for more information.

Should any dispute arise relating to the use of the platform, bonuses, payments, or game outcomes, users must follow the procedure below:

• Step 1: Contact csk77 customer support via live chat or email within 24 hours of the incident.
• Step 2: Provide full details including your account number, the date and time of the transaction, and a clear description of the issue.
• Step 3: The csk77 team will investigate and provide a response within a reasonable timeframe. Complex cases may take longer to resolve.

Decisions made by csk77 management following a fair investigation are final. No dispute submitted more than 30 days after the incident will be considered.

csk77 reserves the right to amend, update, or replace any part of this Agreement at any time without requiring prior consent from users.

For amendments that involve significant changes to user rights or financial terms, csk77 will endeavour to inform users through:

• A notice on the platform's main page.
• An email to the address registered to the user's account.
• A notification within the user's account upon login.

Continued use of the csk77 platform after any amendment is published is considered acceptance of the amended terms. Users who do not agree with the amendments should stop using the platform and close their account.

csk77 operates under a recognised international licence. This Agreement is interpreted and governed in accordance with the laws of the relevant licensing jurisdiction.

Users are responsible for ensuring that their use of the csk77 platform is lawful under the laws of their country or region of residence. The platform makes no representation that the services offered are lawful in all jurisdictions.

Any legal claims arising from or relating to this Agreement must be submitted to the authority with jurisdiction over the platform's licensing operations.